Trend are proud to offer a standard 12 month warranty on all products with the option to apply a free extended warranty upon registering.
Extended warranties are subject to registration. All registrations must be made within 28 days of purchase
To register your Trend product please click here.
Warranty Terms & Conditions
All Trend Tools are carefully checked and tested to meet the stringent controls of Trend Quality Assurance. In addition to any statutory rights resulting from the purchase, all Trend products are covered by the warranty stated below.
WARRANTY PERIOD
The standard warranty period on all Trend products is 12 months (Warranty Period).
Products that are eligible for an extended Warranty Period, in accordance with Appendix A, are subject to registration here within 28 calendar days of purchase. The ‘Product Guarantee Certificate’ (supplied after successful registration) and original proof of purchase (showing purchase date) will serve as proof of the extended Warranty Period. Each tool must be registered separately.
The Warranty Period begins from the date the product is purchased. This date must be documented by the original proof of purchase.
Any claim made under this warranty does not alter the Warranty Period.
Trend reserve the right to grant an extended Warranty Period for products registered after 28 calendar days of purchase, in exceptional circumstances. Contact Trend Customer Services (+44 1923 249911 / customerservices@trend-uk.com) to discuss.
WARRANTY CONDITIONS
This Warranty is limited to repair and/or replacement of the faulty product provided that any fault in workmanship or material existed at the date of purchase. Where parts or products are no longer available, alternative products of a similar specification may be supplied. No further costs or losses can be claimed.
This warranty only applies to new product(s) purchased from an authorised Trend retailer.
This warranty is personal to the original purchaser and is non-transferable. Ownership must be documented by the original proof of purchase
All Warranty claims must be received by Trend (or a Trend Authorised Service Agent - UK only) within the Warranty Period.
Trend offer a collection service for Warranty claims made through Trend Customer Services (+44 1923 249911 / customerservices@trend-uk.com), but reserve the right to recover transportation costs for invalid claims.
Transportation costs and risks for returning products to a Trend Authorised Service Agent are not covered by this Warranty.
Where invalid Warranty claims may be repairable, Trend may offer an estimate for the cost of repair.
WARRANTY EXCLUSIONS
This warranty does not cover:
accidental or wilful damage;
products that have been altered or modified in any way;
products serviced or repaired by unauthorised Trend Service Agents;
products connected to improper power supply;
products with defaced, altered or removed identification labels;
damage caused by neglect, overloading or misuse;
damage resulting from improper or lack of maintenance;
damage caused by foreign substances;
damage caused by use of unauthorised and/or third-party parts and accessories;
parts and accessories which are subject to fair wear and tear;
consumable parts which are intended to be replaced during the life of the product as identified in the instruction manual;
counterfeit or stolen products;
minor deviations from the specified quality that do not affect the functionality or value of the product;
partially or completely disassembled tools.
What if my product becomes faulty?
If you have an issue with your Trend Power Tool within the first 30 days you can contact us at buyaparcel.com to resolve the problem.
After the 30 day period it is as simple as completing an online form with Trends certified repair agent.
They will happily arrange collection of the product and repair or replace it, depending on the fault found.
Please note you will need your proof of purchase from buyaparcel.com. We hold copies and can email these across at your request.
For further information on Trends warranty, please check the Trend Website.
Buyaparcel offer delivery throughout the United Kingdom, including Northern Ireland, Scottish Highlands and other Islands of the UK. We do not currently ship overseas.
UK Delivery Prices
Standard delivery is free with no minimum order charge to most mainland UK delivery addresses. Surcharges can apply to certain postcodes depending on the service type. For full details visit our Delivery Guide.
In additional to our standard service we also offer some premium delivery services if you need your item quickly
£0.00 - Standard UK Delivery (2-3 Days Approx)
£2.99 - Next Day UK Delivery (Orders placed before 3.00pm Monday - Friday)
*orders placed after 3.00pm Friday will still be delivered Monday if ordered before 11am Saturday Morning
£8.99 - Saturday Delivery (Orders placed before 3.00pm Friday)
£36.00 - Pallet Delivery (2-3 Days Approx - selected products only)
Alternatively if you view your parcel once items have been added and enter your postcode you will see what derlivery services are available.
Is My Item Available for Next Day Delivery?
If your item is stocked in our immediate picking location it will available for you to choose a next day delivery. This will be highlighted by a green tick and a 1 day dispatch time on the item information.
You will have the option to choose this service if you are purchasing your item for delivery to mainland UK.
What courier will my item be delivered with?
If your item is being delivered in the UK or Ireland, it will be delivered by DHL eCopmmerce UK, Evri or Royal Mail, with the exception of pallet items.
Details of each courier service we offer are detailed in our Delivery Guide.
Is My Item Available for Click and Collect at your Lowestoft Store?
If your item is showing "In Stock" then you will be able to do a Same Day Click and Collect order from our Lowestoft Pinbush Road. Our cut off for same day collections is 3.00pm Mon-Fri / 11.00am Saturday. After that the product will be ready the next day for collection. After the cut off you are welcome to do a Call and Collect order by phoning our trade counter on 01502 507666. If your item is in stock you will still be able to do a same day collection and payment.
Our store is open Monday to Friday 8.00am - 5.00pm and Saturday 8.00am - 12.00pm so any orders placed the remainder of the weekend will be available for collection on Monday. Weekdays any orders placed up to midnight will be available for collection the following day. This excludes bank holidays.
Please wait for email confirmation your order is ready for collection from our store before you travel.
On collection we will require you to show a copy of your order confirmation, electronic or printed. In addition to this please bring photo ID which must be your passport or photo driving licence, matching the name on the PayPal/Amazon/Credit or Debit card used.
Collection option only available to NR and IP Postcodes
We've simplified our returns process! We now offer a no-questions-asked, free returns service within the first 30 days (subject to T&Cs).
You can find our returns information in our Terms and Help page
Spread the cost of your Buyaparcel purchase with Paypal Credit - Get 0% finance over 4 months! The perfect way to spread the cost of any purchases of £99 (inc vat) or more
Applying is that simple. If approved and you accept, you'll have a credit limit added to your PayPal account ready to use immediately. Plus, you'll automatically get 0% interest for 4 months on all your purchases of £99 or more.*
How to apply for Paypal Credit with Buyaparcel?
You have 2 ways to purchase from us with the option us using Paypal Credit.
1 - From the product page you can use Paypal Express Checkout which will take you straight to your Paypal account where you can login to complete payment or apply for Paypal Credit.
2 - If you add your product to your parcel and click "Proceed to Checkout" you will then go to our payment page. Select "Paypal Express Checkout" from the payment methods available and click "Place Order".
Once you are in your Paypal account choose PayPal Credit from the payment options.
If this is the first time you have used PayPal Credit, you will be asked to complete a short application form to apply for PayPal credit.
More Information on Paypal Credit
